g Warranty and Returns - Cafés Caballo Blanco

Warranty and Returns

 

The product warranty provided by José María Trigueros and Sons, Ltd. (Cafescaballoblanco.com) is provided under the Law of Guarantees in the Sale of Consumer Goods 23/2003 of July 10. Within two years is established from the time of delivery (date of invoice or sales receipt) so that the buyer can exercise their rights. In this period during the first 6 months following delivery a lack of conformity with the good is assumed to exist at the time of delivery. In the remaining 18 months, ie from the seventh month to meet the deadline of two years is buyer's responsibility to prove by external expertise by the lack of conformity was home, and not due to misuse or over time .

For more information we recommend reading the Warranty Booklet provided by the National Institute of Consumption: Warranty Booklet.

It will be the manufacturer who with warranty answer directly to the end customer of any damage that harbored product.

Some manufacturers may offer an extended commercial warranty, these extensions are borne by the manufacturer which obliges them.

The warranty covers manufacturing defects of the product have no effect for defects caused by neglect, beatings, use or tampering, unsuitable voltage, improper installation not performed by authorized service when appropriate, or materials under normal use wear .

Unilaterally and at its sole discretion, José María Trigueros and Sons, Ltd. you can access facilitate the arrangement with the manufacturer.

José María Trigueros and Sons, Inc. is not obliged to compensate the user or third party for the consequences of use of the product, whether direct or indirect damage, accidents to persons, damage to property outside the product, loss of profit or loss of profits, damages arising from deterioration or loss of data.

The goods delivered remain out of warranty for the following reasons:

If you have received, once delivered to the customer, any failure by external events, accidents, bad follow instructions or changes in voltages.
If they are damaged by an improper installation by the customer.
If a fault caused by a component not supplied by the same manufacturer occurs.
No guarantee enter products not supplied by José María Trigueros and Sons, Ltd. additional to those provided by José María Trigueros e Hijos, SA.
To send us a product and process a warranty contact us first via email: info@cafescaballoblanco.com or the contact form on the web.

Subject to the arrangements described above and sanitation even if full compliance of the good, the customer may cancel your order and return within seven (7) calendar days such as indicated by the Returns section listed below.

 

Returns: (DISMISSED / unilateral revocation of the requested order):

Upon receipt of the product has fourteen (14) calendar days to return previously notifying Jose Maria Trigueros and Sons, Ltd. We are not responsible for any products received without having previously managed the return.

The customer shall bear the cost of return shipping and entitled to payment of product price would have paid.

The product must be in perfect condition, in their original packaging with manuals and accessories supplied. Upon receipt of the return and after verification of their status, the amount of product will be refunded.

 

Must first contact us to receive instructions on how to send us the item from info@cafescaballoblanco.com email or the contact form on the web.